Shipping Policy – Saiyaara

Shipping

Free above ₹1,499.

We believe getting your new favourite outfit should be as effortless as wearing it. Saiyaara ships to every corner of India — from South Delhi to small towns in Rajasthan, Chhattisgarh, and the North-East. Here is everything you need to know about how your order travels from our workshop in Noida to your doorstep.

Delivery timelines

Standard delivery (5–7 business days) — free on all orders above ₹1,499. For orders below ₹1,499, a flat shipping fee of ₹99 applies. Most metro cities — Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata — receive their orders within 3–4 business days under the standard option.

Express delivery (2–3 business days) — available at a flat fee of ₹99 for select pin codes. Express shipping is offered at checkout where your pin code is eligible. Express orders placed before 2 PM on a business day are dispatched same day.

Shipping charges

  • Orders ₹1,499 and above — Free standard shipping
  • Orders below ₹1,499 — ₹99 flat fee for standard delivery
  • Express delivery — ₹99 flat fee (where available)
  • Cash on Delivery (COD) — ₹49 handling charge

Cash on Delivery (COD)

COD is available across India subject to courier serviceability at your pin code. To place a COD order, simply select “Cash on Delivery” at checkout. A nominal handling charge of ₹49 applies. Please keep the exact amount ready at the time of delivery — our courier partners may not carry change. Note that COD orders cannot be cancelled once dispatched; if you wish to cancel, please contact us within 2 hours of placing the order. COD orders have a maximum limit of ₹5,000 per order.

How to track your order

Once your order ships, you will receive an SMS and email with a tracking link. You can also track directly by visiting the courier partner’s website and entering your AWB (airway bill) number. For any tracking issues, write to us at care@thesaiyaara.com or WhatsApp us on +91 90154 75588 with your order ID.

Delivery to Tier 2 & Tier 3 cities

Saiyaara ships pan-India — we cover over 27,000 pin codes including Tier 2 and Tier 3 cities. Whether you are in Jamshedpur, Udaipur, Nashik, Coimbatore, or Siliguri, your order reaches you. Delivery times to non-metro locations may extend by 1–2 additional business days beyond the standard estimate. If your pin code is not currently serviceable, our team will reach out within 24 hours with an alternative solution.

Shipping FAQs

Common questions

Quick answers to the questions we hear most often.

When will my order ship?

Orders placed before 2 PM on a business day are dispatched the same day. Orders placed after 2 PM, or on weekends and public holidays, ship the next business day. You will receive a shipping confirmation with a tracking link as soon as your parcel is collected by our courier partner.

Do you ship to my city?

Yes — we ship pan-India, including Tier 2 and Tier 3 cities. We partner with leading courier networks covering over 27,000 pin codes. If your pin code is not serviceable, our team will contact you within 24 hours with an alternative arrangement.

Can I change my delivery address?

Address changes are possible within 2 hours of placing the order, before dispatch. Contact us immediately on WhatsApp at +91 90154 75588 or email care@thesaiyaara.com with your order number and the corrected address. Once the parcel is in transit, changes are not possible.

How long does COD delivery take?

COD orders follow the same delivery timeline as prepaid orders — 5–7 business days for standard delivery. The only difference is the ₹49 handling charge applied at checkout. Please keep the exact amount ready at delivery.

What if my order is delayed?

If your order exceeds the stated delivery timeline, please contact us on WhatsApp at +91 90154 75588 with your order number. We will investigate with the courier partner and provide an update within 24 hours. In rare cases of significant delay, we may offer a partial refund or store credit as goodwill.